Shipping & Returns
All orders will be shipped freight prepaid and charges will be added to invoice. We will not charge the credit card associated with the order until the order has shipped. Custom and other special orders may require a deposit before shipment.
Drop ship is available as a shipping option for a $20.00 upcharge per shipment. To request this, please add “Drop Ship Request” to the Order Notes section during checkout. A Currey employee will follow up with you during order processing to confirm and update the order.
Unless your purchase order is noted "Ship Complete" in the Order Notes during checkout, we will ship your order as product becomes available. International shipments will automatically be held to ship when complete unless otherwise requested. A ship date quoted by your sales representative or Currey & Company staff is an estimate only. We will always do our best to provide you with the most up-to-date and accurate information.
Freight is calculated based on the “ship to” address.
Sale/Discontinued product freight charges will be calculated based on the Stocking Dealer prices.
Expedited and/or additional freight services will result in upcharge(s) in addition to the base rate.
Currey reserves the right to select carrier of choice. Customers have the right to ship third party with carrier of their choice.
Freight rates for all other destinations must be determined with a freight quote.
Faux bois freight is calculated with an additional 17% charge to the base zone percentage rate.
Currey & Company carefully inspects and packs each order before consigning to freight company.
Please comply with the following procedure diligently upon delivery of your order:
Upon delivery, inspect the contents of the order immediately. Inspect all deliveries with the delivery driver present.
Notify your carrier immediately to report any damage or shortage.
Freight damage must be noted on the delivery receipt. Failure to notate such damage will result in your loss. Releasing the delivery driver and signing delivery receipt "Subject to inspection", may result in your loss.
If such a loss or damage does occur, save the carton and packing material.
Notify Currey & Company immediately to report any damage or shortage. We will not be liable for damages reported after five business days post-delivery.
Photographs will be required to validate a damage claim and determine best course of action to resolve issue.
All returns must be authorized in writing and in advance by Currey & Company. Unauthorized returns will not be accepted. Returns are authorized through our corporate office. Please contact your Account Executive for assistance (678-533-1500). Merchandise claimed to be defective may be inspected by our sales representative in your territory and a local repair authorized if we choose. If it is not cost effective to inspect or repair locally, a replacement will be offered.
Merchandise authorized to be returned that is not defective will be charged to a 25% restocking charge.
Effective January 2020, Currey & Company will require a Return Authorization Request form be completed for all returns. Any merchandise returned without the following form will not be accepted. Contact Customer Service for further instructions. Please download the form below.
Return Authorization Request Form